Where can I find more information about a product?
You can learn about all of our products on their individual product pages. We try to include as much information as possible. If you do have any more questions, please don’t hesitate to contact us at firstname.lastname@example.org
How I do know which size to buy?
Check out our size guide where we provide specific measurements per size.
How do I clean the products?
To keep your collars and leads looking beautiful for as long as possible, we suggest to wait for the item to dry and gently brush away any dirt. You can wash them with mild soap and lukewarm water (up to 30°), but best to keep this to a minimum.
The item I want is sold out, what now?
Our collections are limited editions and once they sell out, they are gone forever. If you see something you like, don’t hesitate. If you do miss out on an item you wanted, don’t be sad - we are already working on new products!
You can always send us a message and we might be able to help you locate the piece you are looking for :)
What payment methods do you accept?
We accept most major credit cards and Paypal. All payments are collected via Shopify Payments.
Can I cancel or modify an order once it is placed?
Unfortunately it is not possible to cancel an order once payment has been made. Please contact us email@example.com